Grooming Policies and Release
Health or Medical Problems
Occasionally grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. All medical expenses for veterinary care will be covered by the animal’s owner upon signing this agreement.
Accidents:
Although accidents are very rare, there is a risk when handling pets. Although we use extreme caution and care in all situations, grooming equipment is extremely sharp and possible accidents can occur, including (but not limited to): cuts, nicks, scratches, or quicking of the nails. In most cases, this can happen when a pet is wiggling or moving around. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified. If Pooch Proper feels it is an accident requiring veterinary attention and the pet owner is not on-site, Pooch Proper will seek immediate veterinary care for your animal.
Veterinarian Authorization -- Medical Emergencies:
This release gives Pooch Proper It full authorization to seek medical treatment from the nearest licensed veterinarian in the case of any medical emergencies while the pet is in the care of Pooch Proper. All veterinary costs and expenses will be the responsibility of the animal’s owner.
Current Vaccinations
All dogs being serviced in our grooming salon must be current on their rabies vaccination and provide documentation of such. All puppies must be at least 12 weeks old and current on their puppy series vaccines with documentation of such.
Cancellations/No call-No Show
Because we book on an hourly basis and cancellations can leave an empty block in the schedule that could have otherwise been used by another customer, we ask that any rescheduling or cancellations be made at least 24 business hours in advance or a fee of $15 will apply. If you do not call to cancel and do not show up to your appointment, this is considered a “no call, no show” and a fee of $20 will apply and is required to be paid before another appointment may be scheduled.
Extended Stay
Dogs that are left in our care for more than 30 minutes before their scheduled appointment and/or for more than one hour after we call you and/or leave a message that they are done will incur a charge of $5 per hour. Dogs that soil their crate resulting in the need for an extra bath during their extended stay will incur a charge equal to 50% of their regular bath price for this service.
Fleas/Ticks
lea/tick treatment is required from April through November to enter our salon. If your pet has any fleas, they will be given a flea bath at your expense of $25 in addition to the base cost of the bath or groom. If you do not want them to receive one, you can re-schedule your appointment after the fleas are resolved by you.
Dangerous or Aggressive Animals -- Refusal of Services
Pooch Proper has the right to refuse any services at any time. In the event that your animal is too stressed or becomes dangerous to groom, Pooch Proper has the right to refuse services, stop grooming services, or cancel services at any time before, during, or after grooming and client will be charged a grooming fee for the services rendered until that point.
Sedated Pets
We do not work on sedated pets as there is a risk of side effects from the sedation that we are not medically trained to handle. If you sedate your pet for its appointment and do not inform us of it, you understand that we will not be held liable for any repercussions related to the sedation. If we believe your pet has been sedated, we will refuse services or stop services and a fee will be charged for services rendered until that point.
Matted Coats
Pets with severely matted coats require extra attention. Mats in a pet’s coat grow tight, and can ultimately damage and tear the pet’s skin, which provides a breeding ground for parasite infestations and infections. Pooch Proper will not cause serious or undue stress to your pet by de-matting excessively matted coats and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts, or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, producing skin irritations that exist prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, and failure of the hair to regrow. In some cases, pets may also exhibit brief behavioral changes. If your pet needs to be shaved to remove matting, you acknowledge that you agree to this procedure and any risk presented. There will be an additional charge for this process: it is very timeconsuming, and causes extra wear on grooming equipment. De-Matting will be charged at $1 per minute, and if we must shave your dog, a Matted Shave Fee of $10-$50 will apply in addition to the cost of the groom.
Other Fees
Special Handling Fee – if your dog requires a second handler to be safely groomed, a fee of $10 or more will apply.
Expedited Groom Fee – if your dog needs to be groomed straight through (no cage, no breaks) for health, medical or stress reasons, or it is requested by the owner, a $10 fee will apply.
Payment
Payment is due at time of pick-up. We accept cash, Visa, MasterCard, Discover, American Express, and checks
Satisfaction
Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when you pick-up your pet from his/her appointment. We also understand that your pet is excited to see you when you pick them up, making it hard to closely evaluate the haircut. If, once you get home, you decide that you would like something adjusted, please call us and we’ll make arrangements. You must call us and bring your pet in within 24 hours of picking them up from their appointment, otherwise a fee may apply.